Frequently Asked Questions
Support interface // Elevation Sounds // Immense Sounds
Instant Support Answers
Quick information about refunds, downloads, royalties, privacy and using Elevation Sounds products.
This FAQ covers the most common questions about purchases from Elevation Sounds, Elevated Trance and Immense Sounds. Open any support node below to read the answer.
FAQ Knowledge Base
Select a support topic to expand the answer.
Can I get a refund?
Unfortunately, refunds aren’t available for digital downloads. If you’re not satisfied, please contact us with your order number and we’ll arrange an alternative product.
Product formats
Once payment is complete, your download links are sent to your email. Files are supplied as .zip. You can extract them with common tools such as WinRAR or built-in system utilities.
Royalties
All products are 100% royalty-free.
My information
Your information is safe on elevationsounds.com. We use PayPal, one of the safest ways to pay online, and we never share your name or email with third parties.
Disclaimer
Because of the worldwide use of our products, Elevated Trance / Immense Sounds are not responsible for any conflicts between music labels concerning the use of the same sounds, samples, melodies, or loops. As an artist or group, you must declare to your record label that you have used third-party tools (especially melodies). The copyright of all samples/loops/MIDIs/kits/melodies remains with Elevated Trance or Immense Sounds. You are purchasing a license to use these materials in your music compositions.
Elevated Trance / Immense Sounds are not responsible for any direct or indirect consequential loss arising from the use of our products in whatever form.
Other
If you have further questions, please use the contact form and we’ll endeavour to help you.
Need More Help?
If you need more information, visit the Elevation Sounds website or use the contact form and we’ll endeavour to help you.